Standard shipping usually takes about 3-5 business days if you're within the country.
If you're in a hurry, we also offer express shipping, which is 1-2 business days.
For international orders, it depends a bit on the destination, but it's typically around 7-14 business days.
Ask Briano
Natural conversations, graceful handoffs.
Faster answers, higher CSAT, lower handle time.
20,000+ responses a day
24/7 support in 100+ languages
Product suite
A collection of powerful tools designed to help you build, scale, and customize AI experiences.
Chat
With Briano Chat, support is always just a click away. Deploy it on your website, mobile app, or messaging platforms like WhatsApp and Messenger.
Ask Briano
Voice
Briano Voice lets you deliver human-like conversations over the phone.
Numbers
Briano agents don't just chat - they cut queues, speed resolutions, and lift customer satisfaction.
first-contact resolution (FCR) on routine inquiries
in CSAT from faster, more consistent answers
Reduced waiting time for our customers
Handling time when agents do take over
Briano's AI is flexible enough to handle the unique challenges of insurance, retail, gaming, healthcare, and beyond.
Order tracking, returns/exchanges, product Q&A, store info, promos, loyalty.
Order status
Returns/exchanges
Product Q&A
Loyalty
Appointments, referrals, insurance verification, lab analysis interpretations, etc.
Appointment scheduling/rescheduling
Intake & eligibility
Reminders (check-in, vaccines)
Clinic hours & directions
Portal/telehealth troubleshooting
Policy inquiries, claims status, payments, appointments.
Policy info
Coverage questions
Claim progress
Payment reminders.
Policy inquiries, claims status, payments, appointments.
Shorter surge waits
Consistent compliance language
Shorter surge waits
Account help, payments, parental controls, fraud checks, promos & events.
Supporting users with common questions
Account registration/deactivation/recovery
Guiding through complex personal promotions
Helping with money transfers
68%
Solution rate
99%
CX satisfaction
Extra.ge
52%
Fewer tickets
100%
CX satisfaction
Spega Medical
84%
Solution rate
3 secs
First response time
Crystalbet
Integrations
Including systems for OMS, e-commerce, payments, carrier APIs, FAQs, policies, guides.
Security & trust
Every interaction governed, observable, and secure - by design.
Protecting personal and health data with strict compliance standards.
Keep agents compliant, on-brand, and within safe boundaries.
All infrastructure is located within the European Union.
Sensitive data masked or removed in real time.
Regular third-party assessments to harden defenses.
Every action tracked for compliance and oversight.
Define permissions for admins, managers, and agents.
Including zero-retention.
