E-commerce
Briano delivers accurate, personalised answers to product questions, orders, and returns.
Why it matters
Shoppers get frustrated when answers are slow or unclear, and teams lose time repeating the same questions instead of helping where it matters.
Features
Instant updates through chat or voice.
Automated initiation, policy validation
Smooth handoff to agents with full history and transcript.
Notify customers about delays, delivery attempts, or exceptions.
Smooth handoff to agents with full history and transcript.
Communication process consists of four steps:
Order number / email / phone
Live status via APIs
Status + next steps, returns / exchange
Handoff with transcript
Web widget & in-app SDK, WhatsApp, Messenger, Instagram DM, Telegram.
Intercom, Zendesk (Support & Guide).
Zendesk Guide, Intercom Articles, PDFs/URLs/sitemaps.
Email/ticket systems, webhooks, custom APIs, etc.
68%
Solution rate
99%
CX satisfaction
Extra.ge
52%
Fewer tickets
100%
CX satisfaction
Spega Medical
84%
Solution rate
3 secs
First response time
Crystalbet
Outcomes
