Entertainment
Handle account issues, payments, and technical questions instantly - across chat and voice.
Why it matters
Support teams handle nonstop requests, from login and payment issues to betting questions, and the volume slows everything down.
Features
Login reset, password help, KYC/verification status.
Deposits, withdrawals, promo eligibility, bonus balance.
Communication process consists of four steps:
Verify player ID / email / phone
Pull account / payment / tech info from systems
Deliver clear steps, confirm actions
Warm handoff for flagged issues
Claims management, policy admin, payments, custom APIs.
Intercom, Zendesk.
Web portal, patient app, WhatsApp, Messenger, Telegram, phone/IVR.
Coverage rules, FAQs, process docs.
Assist players in their language
One brain across chat and voice
Fast deployment, role-based access, audit logs
68%
Solution rate
99%
CX satisfaction
Extra.ge
52%
Fewer tickets
100%
CX satisfaction
Spega Medical
84%
Solution rate
3 secs
First response time
Crystalbet
Outcomes
Deflect repetitive
Support requests
Lower cost
Per player contact
Higher FCR
On automated queries
Faster response
→ Improved retention & trust
Maintained VIP experience
With smarter escalation
