Healthcare
Automate scheduling, referrals, insurance checks, and follows-ups with clear, human-like guidance.
Why it matters
Patients face long hold times just to confirm an appointment, check coverage, or request instructions. Staff waste hours handling repetitive calls, and missed steps lead to no-shows and lower satisfaction.
Features
Sync with EHR/booking system.
Check coverage/eligibility instantly.
Communication process consists of four steps:
Verify patient via phone, or patient ID
Connect to scheduling / insurance systems
Share available slots, coverage status, prep steps, reminders
Route to staff for clinical advice or exceptions
EHR/EMR, scheduling system, insurance verification APIs, patient portals.
Intercom, Zendesk, hospital call-center software
Web portal, patient app, WhatsApp, Messenger, Telegram, phone/IVR.
Prep guides, FAQs, clinic policies.
68%
Solution rate
99%
CX satisfaction
Extra.ge
52%
Fewer tickets
100%
CX satisfaction
Spega Medical
84%
Solution rate
3 secs
First response time
Crystalbet
Outcomes
Reduced hold times
Faster access for patients
Higher patient satisfaction
Automated reminders & prep instructions
Lower administrative burden
Clear, instant answers
Fewer no-shows
Staff freed for care delivery
